Suso Shared Web Hosting AUP version 1.6

Preamble

In all honesty, we really would rather not have an Acceptable Use Policy, but unfortunately there are those in this world that feel the need to take advantage of people's good will and ruin services such as Suso at the expense of others who use and respect it.

To keep things fair, this agreement was developed and reviewed by the staff of Suso and several long standing Suso citizens.

Also, since typical legal speak can be difficult to read and understand, we have written this out in Plain English to make it actually worth reading. Enjoy!

Introduction

1. suso.com is a wholly owned subsidiary of Suso Technology Services, Inc., a privately held corporation.
2. The provider, owner and maintainer or suso.com services is Suso Technology Services, Inc. In this document we refer to the suso.com business as suso.com, suso.org, Suso web hosting, Suso Technology Services, Inc. or we. We will refer to this document as the AUP, meaning Acceptable Use Policy.
3. This agreement is between Suso Technology Services, Inc. and the customer, afterwards referred to as you or the customer.
4. If you use this service, you automatically agree to the terms of this Acceptable Use Policy or AUP. For all current users when this acceptable use policy has been enacted, your continued use of Suso after this date constitutes your acceptance of these policies and this agreement.
5. We may change this AUP from time to time and you will be responsible for knowing the terms of newer versions. We will let you know at least 7 days before the new version takes affect and how you can read the new version.
   

   Your account and services

6. Suso has the right to refuse or terminate service to anyone for any reason. This includes technical limitations, financial reasons, inability to provide such services or your stated or implied intentions for your account.
7. You must be eighteen years of age to use a Suso web hosting account.
8. You must keep your account passwords and sensitive information secure and not let others use them. You will be required to give us information, given to us previously, in order to regain access to your account should you forget your password. We will never ask you for your password.
9. Make sure that your account or access to the system does not abuse the resources of the system or network such that it severely affects other people's usage of Suso or other services on the Internet. It is at our discretion what is to be considered abuse.
10. You must not store or use any software to send unsolicited mail (spam) to other accounts on the Internet or Suso accounts. (Note: If you spam others from your account, your account will go bye-bye real quick and we may take further action to make it difficult for you to get an account other places and/or press charges against you. It depends on the situation.)
11. If your account is terminated, you have the right to the data and information on it that is considered your own, provided that we are able to retrieve it for you.
12. Sometimes we need to reboot servers, make upgrades, or fix equipment or services. During this time some or all of the services of Suso may be unavailable. We are not responsible for lost connections, money, or time resulting from such reboots and outages. Whenever the total downtime for the server exceeds 24 hours, your account will be pro-rated for that month based on your service. Whenever possible, we will notify all users of reboots, outages and security upgrades prior to making them.
13. If your account receives more web site transfers or e-mails than 30 gigabytes (GB) per month, you will be subject to a charge of $1 per 1GB per month for every gigabyte over 30GB. If you signed up for your account under a different bandwidth limit, you are subject to the rate at which you signed up for initially. You can check how much bandwidth your website receives by going to http://your-website-hostname/stats/ or by using the account control center. The official count of your bandwidth usage is done by a custom program that calculates the total bytes in your log after the month is over. This office amount is shown in the account control center.
    Note: Some web stats programs do not always parse web server log records correctly or the same as our program.
14. We maintain the equipment, network, IPs, service software and suso.com and suso.org domains that we have allocated for your service, they are not yours and will not be transferred to you if your account is terminated.
    

    Billing

15. You will receive an invoice every month if you have a positive account balance. You are responsible for checking this invoice and making sure that you can access the invoice and that it is accurate. By default the invoice is sent to your main Suso account as well as the contact e-mail you provided us when you signed up for an account. If need to have invoices sent to other e-mail addresses, you must contact billing@suso.org.
16. If you have a question about your invoice, please let us know immediately so that we may help you better.
17. Billing is done during the first week of the month, you may receive your invoice as much as one week later though. All accounts are billed for the current month of service. Some invoice items such as bandwidth charges are billed for the previous month because they are based on account statistics gathered for the previous month.
18. If your account is not created on the 1st day of the month, then the first partial month is free of normal account charges.
19. You must pay for your account balance before the first day of the month after the invoice was sent. After the 1st of the month after the invoice was sent the payment will be considered late. You have until the 15th of that month to pay for your invoice or your service will be disabled.
20. Monthly services and the billing for services on your account will automatically renew at the end of each term unless you make a prior written arrangement with us. Written arrangement can be made either in person at our office or through an e-mail to billing@suso.org.
21. The prices for your subscribed services will never increase within any 1 year period. You will be given no less than a 3 month notice before your service prices do change. If you add additional services to your account, or if you remove and re-add a service, or if your account is disabled, removed and re-enabled or re-added, you are subject to the service pricing that is effective at that time.
22. Payment shall be made in one of the following ways:
    1. Through Paypal payment to 'suso@suso.org'
    2. Check by postal mail to the following address:

           Suso Technology Services, Inc.
           P.O. Box 3476
           Bloomington, IN 47402
       

       Make checks payable to: Suso Technology Services, Inc.
    3. By credit card, check or cash in person at our office:

           101 W. Kirkwood Ave., Suite 222
           Fountain Square Mall
           Bloomington, IN 47404
       

    4. Through arranged recurring payment via Credit Card. Contact us at billing@suso.org for information about this.
    Please include the full name of the person listed on the account and the invoice items that you are paying for on any payment you make.
23. Any unused balance on your account will be prorated and refunded if you cancel your service. Refunds can only be given for the cost of services that we provide. We cannot give full or partial refunds for setup fees, labor, domain registration, SSL certificate registration or any other service or material that we must pay to a 3rd party for your service. Any 3rd party resources will be indicated to you when the estimate for your service is made.
24. If you would like to cancel your service, please contact us at least 14 days prior to the 1st of the next month to cancel your service. Please send an e-mail notification to billing@suso.org and/or a letter to the following address:

        Suso Technology Services, Inc.
        P.O. Box 3476
        Bloomington, IN 47404
    

25. Please let us know if your address, name or other information related to your account has changed. You are responsible for notifying us if any information that is important for billing or tracking your account has changed.
    

    Liability

26. We are not liable or responsible for lost connectivity, data, money or time as a result of your usage of suso.org services. We do keep daily and weekly backups of data and will restore data when we can, upon request. Please let us know immediately after the time of data loss if you need to have data restored. Information that was added after 7:30am (GMT) and changed on the server and lost before 7:30 (GMT) of the following day will not be able to be restored from backup.
27. By using Suso's services you waive the right to sue us for any loss of data, service or other damages.
28. We are not responsible or liable for problems that we cannot control such as fire, flood earthquake, tornado and other acts of nature.
29. If some part of this agreement is found to be unlawful or not enforceable by law, then only that part shall be invalid, the rest of the agreement is still in effect.
30. Your use of Suso is governed by laws in your area and in the United States, the State of Indiana and the City of Bloomington.
31. Domain names are under the terms and conditions of the registrar that they are registered through or the governing body for them.
32. Signed SSL certificates are under the terms and conditions of the certificate authority they are signed through.

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